At Great Eastern , we also provide the convenience of direct after-sales servicing at our Customer Service Centre on the Mezzanine Floor at our Head Office: Menara Great Eastern, 303 Jalan Ampang, 50450 Kuala Lumpur or any of our branches near you. We have a team of dedicated Customer Service Officers to serve you.

Alternatively, you may call our Customer Service Careline and our Customer Service Officers will be happy to attend to all your needs at 03-42598333

To maximise your time, we strongly suggest that you seek after-sales service in the following order:

The Great Eastern Complaints Unit is responsible for ensuring that all customer complaints are handled promptly and professionally in accordance with our company's policies and guidelines.

In addition to lodging a complaint, we also welcome our customers' feedback with regard to :

A "Customer Feedback Form" (with complete instructions) is available at our Customer Services Counter. The e-form may also be downloaded from this link

You may choose to complete the form or send us a complaint letter together with your personal information, i.e. name, address, telephone no. policy no. and the nature of the complaint.

Likewise, you may also complete the same "Customer Feedback Form" by selecting one of the above options, i.e. either a Suggestion, Request or Compliment, or send us a letter with your personal information and the nature of your feedback.

Where to Send The Feedback/Complaint ?

Please send the Customer Feedback Form or letter to the Great Eastern Complaint Unit at :

Great Eastern Life Assurance (Malaysia) Berhad
Level 8, Complaint Unit
Menara Great Eastern
303, Jalan Ampang
50450 Kuala Lumpur

Complaint Unit Personnel :

Manager : Ms Lau Sok Im

Officer : Ms Liu Kwai Lien

Telephone No : (603) 48133738

Fax No : (603) 42598397

Officer : Ms Liu Kwai Lien

E-mail : feedback@lifeisgreat.com.my

If you are not satisfied with the response or the decision of our Company, you may submit your complaint either to the Financial Mediation Bureau (FMB) within 6 months from the date of our Company's final decision or to the Consumer and Market Conduct Department, Bank Negara Malaysia (BNM).

Your complaint shall be submitted to either FMB or BNM based on the following conditions :

Should you require further clarifications on the proper avenue to refer your complaint in regard to FMB or BNM, you may contact our Complaint Unit.

The following are the contact details for FMB and BNM.

FMB : Tingkat 25, Dataran Kewangan Darul Takaful, 4 Jalan Sultan Sulaiman,

Telephone No : 03-2272 2811

Fax No : 03-2274 5752

BNM : Jabatan Konsumer dan Amalan Pasaran, Bank Negara Malaysia, Jalan

Telephone No : 03-2698 8044

Fax No : 03-2693 4051

Tips on Making A Complaint

To allow us to ensure that your complaint is resolved in the speediest time possible, please note the following tips when writing your complaint :

Write legibly in black or blue ink

State your case clearly and provide all the relevant facts and information by the sequence of events.

Include any reference numbers if applicable

Group Insurance Enquiry

Why Great Eastern ?

Don't delay ! Simply contact our Group Insurance to find out more.

Khoo Peng Yong - 603-4813 3882, KhooPengYong@lifeisgreat.com.my
Foong Chee Kwan - 603-4813 3830, FoongCheeKwan@lifeisgreat.com.my

Cheong Yew Wing - 603-4813 3881, CheongYewWing@lifeisgreat.com.my
Ting Chooi Whar - 603-4813 3805, TingChooiWhar@lifeisgreat.com.my

Ting Chooi Whar - 603-4813 3805, TingChooiWhar@lifeisgreat.com.my